Membership & billing
Questions about subscriptions, renewals, invoices, cancellations or access to your member dashboard.
Contact Midnight Range
Support emailsupport@themidnightrange.comOpen your email applicationProfessional support when you need it.
Contact the Midnight Range support team for help with your membership, Copy Trading setup, MetaTrader 5 connection or general account enquiries.
Member support
Clear information helps us resolve enquiries faster.
Include your membership email address and a clear description of the issue. Never send us your broker password, MetaTrader password or payment card details.
Copy Trading setup
Help installing the VINKOH Receiver, connecting MetaTrader 5 and completing the Midnight Range setup process.
Connection support
Assistance with connection status, authorised trading accounts, broker compatibility or receiver errors.
General enquiries
Questions about Midnight Range services, founding membership or our upcoming algorithmic trading software.
Before contacting support
Include the right information in your message.
01
Your membership email
Use the email address connected to your Midnight Range membership.
02
A description of the issue
Explain what you were trying to do and what happened instead.
03
Relevant technical details
Include your broker, MetaTrader 5 version and any visible error message.
04
A screenshot when helpful
Remove account balances, login credentials and other sensitive information before sending it.
Response time
We aim to reply within one business day.
Support is provided in English. Responses may take slightly longer during weekends, UK public holidays or periods of unusually high demand.
Important
Midnight Range support can assist with membership access and technical setup. We cannot provide personal financial advice, choose risk settings for you or guarantee trading results.
Need assistance?
Speak directly with the Midnight Range team.
Send us a clear description of your enquiry and we will respond as soon as possible.
Contact supportsupport@themidnightrange.com